Contact Toucan
Email hello@toucan.to. If you can sign in, Settings → Get help sends your message with your account email and app version so we can follow up.
Do not send passwords, pairing codes, recovery codes, payment-card details, or intimate photos and videos.
Safety and abuse
Email hello@toucan.to to report abuse. Encrypted content stays private unless you copy it into your message. To end the pairing immediately, use Unpair in Settings.
If someone is in immediate danger, contact local emergency services.
Quick fixes
- Sign-in needs a refreshClose and reopen Toucan. If that does not work, sign out from Settings and sign in again.
- Pairing code will not workAsk your partner to create a fresh code and enter it while it is still active. Make sure neither account is already paired.
- Private content needs approvalOn an approved device, open Settings → Privacy & Security and approve the new device. If no approved device is available, use your saved recovery code.
- Notifications are missingAllow notifications in Apple Settings, then check Toucan Settings → Notifications and turn on the categories you want.
- Premium is missingOn iPhone or iPad, open Settings → Toucan Premium and tap Restore purchases. Web subscribers can manage billing from Toucan Settings.
- A photo, video, or audio file will not uploadCheck your connection and confirm Toucan has the requested photo, camera, or microphone access. Try a shorter or smaller file if the upload still fails.
Account and privacy
You can unpair, sign out, or permanently delete your account from Settings. Deleting your account removes the shared game and unpairs your partner; it does not cancel an App Store subscription. Read the Privacy Policy or Terms of Use for more detail.
When you contact us
Tell us which device and app or browser version you use, what you were trying to do, what happened, and any error message you saw. You can include a screenshot if it does not expose private content.